Terms of service.
Welcome to Elevated Sweets! By visiting our website, placing an order, or using any of our services, you agree to the following terms and conditions. Please read them carefully before proceeding.
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1. Ordering & Payment
All orders must be paid in full at checkout. We accept major credit cards and other secure payment methods via trusted third-party processors. Orders are not confirmed until payment is complete.
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2. Local Pickup & Delivery
We currently offer local pickup and delivery in select areas. Customers are responsible for providing accurate delivery addresses and being available during their selected delivery window. Missed pickups or deliveries may not be eligible for redelivery.
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3. Product Availability
Our products are baked in small batches and may sell out quickly. We do our best to keep availability up to date, but reserve the right to substitute or cancel an item if necessary. You will be notified promptly in that case.
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4. Allergy Disclaimer
Our kitchen handles ingredients such as wheat, dairy, soy, nuts, and peanuts. While we offer vegan and nut-free options, we cannot guarantee cross-contamination has not occurred. Please contact us before ordering if you have specific dietary concerns.
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5. Returns & Refunds
Due to the perishable nature of our products, all sales are final. If there’s an issue with your order (such as damage or missing items), please contact us within 48 hours and we’ll do our best to make it right. See our Return Policy for details.
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6. Use of Website
All content on our website—including photos, text, logos, and designs—is owned by Elevated Sweets and protected under copyright. You may not copy, reproduce, or use any materials without our written permission.
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7. Promotional Offers
Discounts and special offers may be available for a limited time. Offers cannot be combined unless stated otherwise and must be used within their valid period.
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8. Privacy
We care about your privacy and handle your personal information with care. For more details, please read our Privacy Policy.
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9. Right to Refuse Service
We reserve the right to cancel or refuse service to anyone at our discretion, especially in cases of fraud, abusive behavior, or violation of our policies.
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10. Contact Us
Questions about your order or our terms? We’re here to help!
Email us at hello@elevatedsweets.com and we’ll get back to you as soon as we can.
🍪 Return & Refund Policy.
At Elevated Sweets, every treat is handcrafted with love and care. Because our cookies and confections are perishable, all sales are final and we’re unable to accept returns.
That said, your happiness means the world to us. If there’s an issue with your order—such as a missing item, damaged product, or anything that doesn’t meet your expectations—please contact us within 24 hours of delivery. We’ll do our best to make it right.
📧 Email us at orders@elevatedsweets.com with your order number and a photo (if applicable), and we’ll be in touch quickly.
Thank you for supporting our small-batch bakery! We’re so grateful to be part of your sweet moments.
🔒Privacy Policy.
At Elevated Sweets, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or sign up for our newsletter or text alerts.
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What We Collect
When you interact with us, we may collect:
• Your name, email address, phone number, and delivery address
• Payment information (processed securely through third-party providers like Stripe or Square)
• Any other information you voluntarily share with us (like order notes or custom requests)
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How We Use Your Information
We use your information to:
• Fulfill and deliver your orders
• Communicate about your purchases or customer support requests
• Send occasional promotional emails or texts (only if you opt in!)
• Share exclusive offers, product updates, or event announcements
We’ll never sell or share your personal information with third parties for marketing purposes.
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Email & SMS Consent
If you join our email list or sign up for texts, you’re agreeing to receive updates and promotions from Elevated Sweets. You can unsubscribe at any time using the link in our emails or by replying STOP to text messages.
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Cookies & Tracking
We may use cookies (not the baked kind!) to improve your browsing experience and understand how visitors use our website. You can manage cookie settings through your browser.
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Your Rights
You have the right to access, correct, or delete your personal information. Just send us a message at hello@elevatedsweets.com, and we’ll be happy to help.
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Contact Us
If you have any questions about this policy or how your information is handled, email us at hello@elevatedsweets.com.